On this page, we want users of our website to have a clear and concise understanding of what our Privacy Policies are.

Stay True has taken great care and attention to the type of language used so that anyone browsing online can understand all the concepts inherent in the Privacy and Data Protection Policies.

We will inform you how we proceed in relation to the GDPR (General Data Protection Regulation), what your rights are as a user and web browser and how our clients/users can defend themselves and lodge an official complaint in the event of non-compliance.

Use of Cookies

Cookies, according to the http protocol used on the web, are small computer files that are sent to a website so that when it checks a user’s visit, it can notify that user of previous activities.

Taking into account the knowledge of people who specialise in this area within Stay True, we can say that this is a very interesting “tool” for the users themselves. If you visit and log in to various websites, online shops and apps on a daily basis, we can assure you that it is a very beneficial “tool”, because the sites you browse most often will be able to save your session information so that you don’t have to enter it again, it will keep in its “memory” the products you have previously chosen in the online shop for your personal knowledge, among other benefits.

We can therefore say that the use of cookies undoubtedly improves user browsing and increases response more effectively.

How can you manage cookies?

All the browsers you use allow the web user to accept, refuse or delete cookies. You can check this in your browser settings.

If at any time you wish to deactivate cookies, you should bear in mind that doing so will make it more difficult for you to browse the web. In this case, some services may stop working properly.

What do we use cookies for?

Cookies are used to record user information, such as: collecting visits and analysing user behaviour after entering our web platform. These details allow Stay True to improve its services in order to provide more complete resources to users and/or visitors of our website.

Consent

When our visitors and/or clients use our digital platforms, they are agreeing to the privacy policies indicated by Stay True.

If you do not wish to consent, you will lose all the benefits inherent in the processing of data that Stay True practises.

If you do consent to data processing, you will certainly benefit from a number of important and distinct services. In this way, we will be able to send you information and/or communications with personalised content.

Who will be responsible for processing the personal data provided?

The data provided by the customer to our brand will be the responsibility of Stay True.

We guarantee our clients total confidentiality of all data collected for internal purposes. They will not be provided to third parties for commercial purposes.

Data acquired through our clients will only be collected for specific, explicit and legitimate purposes.

We protect your information

Our website will only obtain information provided by the customer and/or visitor on a voluntary basis.

We maintain no liability for loss, damage, direct or indirect, special, punitive, incidental or consequential loss, even for damages incurred by yourself or any user, related to cyber-attacks, including other circumstances in which your information is viewed, accessed or disclosed without the explicit authorisation of Stay True.

However, Stay True guarantees that we will endeavour to keep your data preserved, protected and duly updated, as referred to by the CNPD (National Data Protection Commission).

How can I rectify or request the deletion of my data?

Each customer is different and as such, each will have different concerns regarding their data.

With our brand you can visualise, request a copy of your personal data, withdraw consent, rectify, delete, correct, limit and even oppose your data with just one click.

Simply send your request via email to info@staytrue.pt.

Preservation of your data

It is important for us to point out that the data provided by our customers will be kept for a maximum period of 2 years. If the customer does not mention in any communication that they wish to keep their data with us, it will be permanently deleted from our database.

We must also inform you that you retain the legal right to lodge an official complaint with the competent data protection authority. In this specific case, in Portugal, the competent authority is the National Data Protection Commission (CNPD).